1. How can I book a room at Hotel & Spa Niunit?
You can book your stay directly through the official Hotel & Spa Niunit website, by phone or by email.
By booking through our official website, you'll have access to the best available conditions and the best price guaranteed. If you need help organizing your stay in El Serrat, Ordino, our team will be happy to assist you.
2. Can a reservation be cancelled or modified?
Yes, provided that the conditions of the selected rate allow it.
Standard rates allow cancellations or modifications according to the terms and conditions specified in the booking. Non-refundable rates require payment of 100% of the amount and do not allow modifications or refunds.
We recommend that you always check the specific conditions of your rate before confirming your booking.
3. Do I have to pay in advance?
It depends on the selected rate.
Standard rates require a valid bank card as a guarantee, and payment is made according to the terms and conditions specified during the booking process. Non-refundable rates require 100% prepayment.
4. What are the check-in and check-out times at Hotel & Spa Niunit?
Check-in at Hotel & Spa Niunit is available from 3:00 PM and check-out must be done before 12:00 PM.
If you plan to arrive later, we recommend contacting the hotel in advance to arrange your arrival.
5. Is it possible to check in late or check out early?
Yes. If you plan to arrive late at Hotel & Spa Niunit, we recommend informing reception in advance so that we can properly organize your arrival.
If you need to check out before the scheduled time, you can check with reception about the possibility of managing the payment and departure procedures in advance.
6. What type of rooms does Hotel & Spa Niunit have?
Hotel & Spa Niunit offers different types of rooms to suit couples, families and solo travelers:
- Standard Double Room
- Double Room Penthouse
- Single Room
- Triple room
- Triple Room with Terrace
- Quadruple Room
Many of the rooms offer views of the mountains and the natural surroundings of El Serrat, in Ordino.
7. Is Hotel & Spa Niunit suitable for families with children?
Yes. Hotel & Spa Niunit offers different types of rooms for families, including triple rooms and larger rooms, as well as dining options for children.
If you want to enjoy the wellness area during your family stay, please note that access to the spa is restricted by age.
8. What are the opening hours of Hotel & Spa Niunit restaurant?
Hotel & Spa Niunit restaurant offers breakfast, lunch and dinner service at the following times:
- Breakfast: from 7:45 to 10:15 a.m.
- Lunch: from 13:00 to 15:00 h.
- Dinner: from 8:00 pm to 10:00 pm.
9. What is breakfast like at Hotel & Spa Niunit?
Breakfast at Hotel & Spa Niunit is served buffet-style and offers different options to start the day before enjoying the mountains, skiing or nature activities in Ordino and Andorra.
10. How do lunches and dinners work?
The restaurant offers a selection of traditional and locally sourced cuisine, with dishes that may vary daily and a selection of grilled meats, fish and other preparations.
Among its specialties you will also find certified Andorran beef with Carn d'Andorra seal, homemade desserts and a wide selection of wines and spirits.
11. Does Hotel & Spa Niunit restaurant have a menu?
Yes. The restaurant offers an à la carte menu, with a selection of meats, fish, and prepared dishes, as well as other options that may change daily.
12. What does half board include?
Half board includes accommodation, breakfast and dinner, according to the terms of the booking.
Drinks are not included unless expressly stated otherwise in the rate or package booked.
13. Can I change the half-board menu for dishes from the à la carte menu?
The restaurant menu is separate from the menu included in the half-board package.
If you wish to order any dish from the menu during your stay, please check with our team beforehand for available options and conditions.
14. What options do I have if I only have breakfast included?
If your booking includes only bed and breakfast, you can also have lunch or dinner at Hotel & Spa Niunit restaurant during its opening hours and choose from the available menu or à la carte options.
15. Does Hotel & Spa Niunit have a bar or cafeteria?
Yes. The hotel has a bar-cafeteria where you can enjoy coffees, teas, soft drinks, snacks, sandwiches, and other light meals during your stay.
16. Where is Hotel & Spa Niunit located?
Hotel & Spa Niunit is located in El Serrat, in the parish of Ordino, in the north of Andorra.
Its location allows you to enjoy the tranquility and natural environment of the mountains, with places like Ordino Arcalís and the Vall de Sorteny Natural Park very close to the hotel.
17. Is Hotel & Spa Niunit far from the center of Andorra?
Hotel & Spa Niunit is located in El Serrat, in northern Andorra. From the hotel, you can travel to Ordino, La Massana, Escaldes-Engordany, and Andorra la Vella by car or using the available public transportation options.
Its location allows you to combine a peaceful stay surrounded by nature with visits to the country's main commercial, cultural and leisure areas.
18. Are pets allowed at Hotel & Spa Niunit?
No. Pets are not currently allowed at Hotel & Spa Niunit.
This policy allows us to guarantee the established conditions of comfort, hygiene and well-being for all our guests.
19. What to do in winter near Hotel & Spa Niunit?
Hotel & Spa Niunit is an excellent choice for enjoying Andorra during the winter thanks to its location near Ordino Arcalís.
In the surrounding area you can enjoy skiing, snowboarding, ski touring, snowshoeing, and other winter activities. At the end of the day, the hotel's spa offers a space to rest and relax.
20. What to do in summer near Hotel & Spa Niunit?
In summer, El Serrat and the parish of Ordino offer numerous possibilities to enjoy the mountains and nature of Andorra, such as hiking, cycling and outdoor routes.
From the hotel you can easily access the Vall de Sorteny Natural Park, the Tristaina Lakes and different routes to discover the landscapes of northern Andorra.
21. How do I access the Ordino Arcalís ski slopes from Hotel & Spa Niunit?
Ordino Arcalís is located just a few minutes' drive from Hotel & Spa Niunit, making the hotel a good base for enjoying the resort during the ski season.
You can also check at reception for available transport options to access the slopes during your stay.
22. Is it necessary to bring special equipment to come in winter?
During the winter months it is necessary to travel around Andorra with the vehicle prepared for snow and ice conditions, using the winter equipment required by current regulations.
Before starting your trip, we recommend checking road conditions and weather forecasts, especially during snowstorms.
23. Can ski passes be booked through Hotel & Spa Niunit?
Yes. Hotel & Spa Niunit offers accommodation packages with Nord Pass ski passes, an ideal option to combine your stay with days of skiing in Ordino Arcalís and Pal Arinsal.
You can check the available offers and packages directly on the hotel's official website.
24. How are the ski passes booked through the hotel delivered?
The ski passes purchased within the Hotel + Ski Pass packages are delivered directly to Hotel & Spa Niunit during check-in.
This way, you'll have your ski passes ready to start enjoying your days on the slopes.
25. Does Hotel & Spa Niunit have parking?
Yes. Hotel & Spa Niunit has free outdoor parking for its guests.
It also has an indoor parking garage for a fee, subject to availability. You can check availability and rates directly with the hotel.
26. Does Hotel & Spa Niunit have wifi?
Yes. Hotel & Spa Niunit offers free high-speed wifi in the rooms and in the hotel's common areas.
27. Does Hotel & Spa Niunit have a spa?
Yes. Hotel & Spa Niunit has a spa and wellness area in El Serrat, designed for you to relax after a day of mountaineering, skiing or activities in Andorra.
28. What facilities does Hotel & Spa Niunit spa have?
The Spa has various facilities dedicated to wellness and relaxation:
- Jacuzzi of approximately 16 m² with different water jets
- Bubble beds
- Finnish sauna
- Hammam or steam bath
- Multijet shower
- cold bucket shower
- Heated sun loungers
- Relaxation area
- Outdoor terrace
Furthermore, its location allows you to enjoy views of the mountains and the natural environment of El Serrat.
29. What are the spa hours at Hotel & Spa Niunit?
The spa at Hotel & Spa Niunit is open from 3:00 PM to 9:00 PM.
Access is subject to availability, so we recommend booking in advance.
30. How can I book the spa?
You can book your access to the spa directly at the reception of Hotel & Spa Niunit, by phone or by contacting the hotel in advance.
We recommend booking in advance, especially during weekends, long weekends and ski season.
31. Can children access the spa at Hotel & Spa Niunit?
No. Access to Hotel & Spa Niunit spa is reserved exclusively for those over 16 years of age, with the aim of maintaining a calm and suitable environment for rest and relaxation.
32. Does Hotel & Spa Niunit have a swimming pool?
Hotel & Spa Niunit does not have a separate swimming pool outside of the spa area.
The spa features a large jacuzzi equipped with different water jets and bubble beds.
33. Are massages offered at Hotel & Spa Niunit?
Yes. Hotel & Spa Niunit offers a menu of massages and treatments focused on well-being, relaxation, and physical recovery.
Among the various options you'll find relaxing, therapeutic, sports, and deep tissue massages, as well as other specialized treatments. We recommend booking in advance.
34. Is the hotel adapted for people with reduced mobility?
Hotel & Spa Niunit has facilities and options adapted to facilitate the stay of people with reduced mobility.
If you have specific accessibility needs, we recommend contacting the hotel before booking to check which room and services best suit your requirements.
35. What places are worth visiting near Hotel & Spa Niunit?
The location of Hotel & Spa Niunit in El Serrat allows you to discover some of the most outstanding natural and cultural spaces of Ordino and northern Andorra.
Among the main options you will find:
- Nature and lakes: Tristaina Lakes, Vall de Sorteny Natural Park, Estanyó, Angonella and various mountain routes.
- Villages: Ordino, Llorts, La Cortinada and other traditional centers of Andorra.
- Viewpoints: Tristaina Solar Viewpoint and other panoramic points in the country.
- Culture: Ruta del Ferro, church of Sant Martí de la Cortinada and Casa d'Areny-Plandolit.
- Winter: skiing and snow activities in Ordino Arcalís.
- Summer: hiking, cycling and routes to discover the natural environment of Ordino.
The reception team can help you choose tours, routes and activities according to the time of year and the type of stay you want to enjoy.